Introduction and Scope

This Privacy Policy explains how CrossBorderEcomGuide ("we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website at crossborderecomguide.com and our international selling services, including shipping, customs clearance, VAT compliance, and localization (the "Services").

This policy applies to all users of the Services, including merchants, their customers, and visitors to our website. It does not apply to third-party websites or services that we do not control. By using the Services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information to provide and improve the Services, comply with legal obligations, and communicate with you. The types of information we collect include:

Information You Provide

• Account and business information: When you register for an account, we collect your name, company name, email address, phone number, business address, tax identification numbers (such as VAT or EIN), and payment information.
• Shipping and customs data: To facilitate international shipping and customs clearance, we collect recipient names, addresses, phone numbers, email addresses, and details about the goods being shipped, including descriptions, values, quantities, weights, and country of origin. We may also collect harmonized system (HS) codes and other customs classification data.
• Localization content: If you use our localization services, we may collect text, images, and other content you provide for translation and cultural adaptation.
• Communications: When you contact us, we collect the content of your messages, including any attachments, and our responses.

Information Collected Automatically

• Usage data: We collect information about how you interact with our website and Services, such as IP address, browser type, operating system, pages visited, time spent, and referring URLs.
• Device information: We collect device identifiers, mobile network information, and hardware model.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. See the "Cookies and Similar Technologies" section below for more details.

Information from Third Parties

We may receive information about you from third parties, such as payment processors, shipping carriers, customs authorities, and analytics providers. For example, we may receive updated address information from carriers or compliance status from customs brokers.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing the Services: To process orders, arrange shipping, facilitate customs clearance, calculate and remit VAT, and perform localization services.
• Compliance: To comply with legal and regulatory requirements, including customs, tax, and trade laws, and to respond to lawful requests from authorities.
• Communication: To send you service-related notices, respond to your inquiries, and provide customer support.
• Improvement: To analyze usage trends, troubleshoot issues, and improve the Services.
• Marketing: To send you promotional communications, subject to your opt-out rights. We do not sell your personal information.
• Security: To protect the rights, property, or safety of our company, our users, or others, and to detect and prevent fraud.

Legal Basis for Processing (Where Applicable)

If you are located in a jurisdiction that requires a legal basis for processing (such as the EU/EEA), we process your personal information based on: (a) performance of a contract with you; (b) compliance with legal obligations; (c) our legitimate interests in operating and improving the Services; and (d) your consent, where required.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. These measures include encryption of data in transit, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For example, we retain shipping and customs records for the period required by applicable customs and tax laws. When information is no longer needed, we securely delete or anonymize it.

Sharing Your Information

We may share personal information with third parties in the following circumstances:

• Service providers: We share information with shipping carriers, customs brokers, tax authorities, payment processors, and IT service providers who perform services on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request, including to customs and tax authorities.
• Business transfers: In connection with a merger, acquisition, or sale of assets, personal information may be transferred as a business asset.
• With your consent: We may share information for other purposes with your consent.

We do not sell personal information.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Objection or restriction: You can object to or request that we restrict certain processing.
• Data portability: You can request a machine-readable copy of your information.
• Opt-out of marketing: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in those messages.

To exercise these rights, please contact us using the details in the "How to Contact Us for Privacy Inquiries" section below. We will respond within the time required by applicable law.

California Residents (CPRA)

If you are a California resident, you have additional rights under the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell or share personal information as defined by the CPRA. To exercise CPRA rights, contact privacy@crossborderecomguide.com. You may also designate an authorized agent to make a request on your behalf.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of the Services.

We use the following types of cookies:

• Essential cookies: Required for the Services to function, such as authentication and security.
• Analytics cookies: Help us understand how users interact with the Services.
• Advertising cookies: Used to deliver relevant advertisements and track campaign performance.

Third-Party Services

We may integrate third-party services, such as payment gateways, shipping carriers, and analytics providers. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

International Data Transfers

We may transfer personal information to countries other than the one in which it was collected, including to the United States. When we transfer information from the EU/EEA or other jurisdictions with data protection laws, we use appropriate safeguards, such as standard contractual clauses, to protect the information.

Children's Privacy

The Services are not intended for children under 16, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

How to Contact Us for Privacy Inquiries

If you have questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us:

• Privacy email: privacy@crossborderecomguide.com
• Phone: +1 (206) 453-8712
• Mailing address: 1718 NW Market Street, Suite 312, Seattle, WA 98107

For California residents: To exercise CPRA rights, contact privacy@crossborderecomguide.com.

Last Updated: October 29, 2026